We do our best to ship all orders as quickly as possible. Because all of our rhinestone tees are custom made, please allow up to one week for processing. All orders are shipped via UPS. For your protection, all items are insured.
Large orders of custom rhinestone tees, may be shipped in two separate packages. It is important to us that your dog’s tees fit! Since all of our tees are custom made after your order is placed, we will often preship one tee to make sure we have the correct size prior to filling your order. You will only be charged the flat shipping rate of $7.50 on the first shipment. After the correct size is confirmed, the remainder of your shipment will be shipped free of charge.

We charge a flat shipping rate of $7.50 for standard or ground delivery of your order if shipped within the continental United States. Please note that standard or ground shipping may take 1-5 business days for delivery. If you wish to have your order expedited, please contact us at info@dogteesetc.com for additional charges before placing your order.
Once your order is shipped, you will receive an email confirmation and you can then track your order. Detailed tracking information is available through the UPS website. Please notify us if a package is not received within 1 week.

We are happy to ship to any international destination. Please contact us at info@dogteesetc.com for additional charges before placing an order. We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. We apologize but we cannot estimate your country’s customs charges. If any package is refused, because of these charges and sent back to us, the following fees will be imposed prior to the refund being made to your credit card: Total cost of shipping charges back to us, a $5 service fee and a 25% cancellation fee for the entire purchase price.

Please notify us immediately if an order needs to be cancelled or changed. At that time we can determine if it is possible to cancel or change a portion, or all of your order. If your order has been processed and charged but not shipped, you may be subject to a $5 service fee and a 25% restocking fee. This fee is to cover the cost of custom tees already made and the credit card processing fees.

If your order is shipped to a Texas address, your order will incur a 7.75% sales tax added to your total purchase price.

Any package returned for the following reasons: Refused, Invalid Address, Unknown Address or Insufficient Address, will be subject to the actual shipping charges to reship your package. Please make sure your address is complete and correct when submitting your order. We will make every effort to contact you when a problem arises. If we are forced to cancel the order after the first shipment has been made because we are unsuccessful in reaching you for address verification, you will be charged a $5 service fee and a 25% cancellation fee of the entire purchase price. Original shipping, insurance, packaging, handling and postage fees will not be refunded.

We want you to be fully satisfied with every item purchased from Dog Tees, Etc. If for any reason, you are not fully satisfied with any item, please return it to us within 15 days from the date of invoice. We will make any changes you like, including an exchange or refund (credit) to your credit card.
Sale items or personalized and custom made items are non-returnable and non-refundable.
We cannot accept damaged or soiled items. Any item that shows signs of stains, dirt, excess pet hair, stretched, washed, chewed, holes or rips, will not be accepted as a return. Dog Tees, Etc. reserves the right to refuse any return at our discretion if not received within 15 days from the date of the original invoice or if the items are used or damaged.
Please measure your dog before ordering. If unsure of the correct size, please contact us before placing your order. We will be happy to help you with the correct size or answer any other questions. All questions should be sent to info@dogteesetc.com. Often at our discretion, we will ship one tee to be sure we have the correct size before large orders are processed.
Please make sure items are returned in their original, unused condition including all packaging and tags. Please include a copy of the original invoice and instruction as to what action is needed to resolve the problem. We will not accept returns sent back C.O.D. We are not responsible for any returned packages lost in shipping. For your protection, we suggest you send your return via UPS, Fed Ex or by US Postal Service with insurance and delivery confirmation for tracking purposes. Please allow 15 business days to process your return.
Original shipping and handling charges are non-refundable. Return shipping is the responsibility of the buyer. If an item is returned and you choose an alternate product, it will be shipped to you at our expense for the first occurrence (not valid on international shipments or shipments outside the continental US). Any return/exchange thereafter, will incur a 25% restocking fee and actual shipping charges to reship.

Claims for breakage or damages occurring during shipping must be made to the carrier. We, the shipper, cannot file a claim for you. We will be happy to assist you with further information if needed in filing a claim.

Dog Tees, Etc. is the retail web site for items manufactured by Dog in the Closet. Items manufactured by Dog in the Closet that are purchased at other retail stores must be returned to the store of original purchase. Only items purchased at www.dogteesetc.com may be returned. If an item purchased at another store must be returned, Dog in the Closet will work with that store in resolving any problems.

Dog Tees Etc. and our manufacturer Dog in the Closet warrants to the original retail purchaser that the merchandise will be free from defects in material and workmanship at the time of purchase. Should the merchandise prove defective, Dog Tees, Etc. will, at its option, replace the merchandise when returned to its warehouse. Dog Tees, Etc. must be given written notice of any such claimed defect within 48 hours of delivery, and merchandise is to be submitted freight prepaid for examination. Dog Tees, Etc and Dog in the Closet shall not have any responsibility or liability for damage in shipment or that arising from accidents, abuse or improper use of the goods or merchandise. Pets should be properly supervised while wearing or using any of our products. Please examine all leashes, collars and harness vests before each use. Items of clothing do eventually wear out! The safety of your dog is very important to us so any worn out items should be replaced when items show extensive signs of wear.